Please contact us for a Return Authorization Number when making an exchange or requesting a credit. Then, when preparing the package for shipment, we ask that you display this RA Number prominently on the outside of the package. All returns must be made through a traceable carrier. Following these guidelines will expedite the credit process.

There is a standard 15% Restocking Charge for all items when the return is being made because of customer error, and all goods must be in saleable condition, which means not used or damaged. Defective goods, or goods shipped by us in error will not incur a Restocking Charge, and full credit will be issues, including freight.

Please note: All returns must be made within 30 days of receipt, and must be shipped prepaid. Any shipping discrepancy must be reported within five days of receipt of the shipment.

Non-stock items may not be returned unless our supplier will accept the merchandise for credit. Any restocking fees from our suppliers on non-stock items will be deducted from the credit amount issued to you. Should the amount you owe us exceed the credit amount we owe you, you shall pay us the difference upon notice.

Your Customer Service Representative will need the following details from you before supplying your RA Number:

1. item to be returned
2. stock number
3. reason for return

invoice number, order number, or pack slip number