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Updated October 16th, 2015
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Return Policy


RETURNS

INSTRUCTIONS

 

All returns must have a Return Authorization or they will not be accepted and will be returned to you freight collect.  To initiate the return process, call 800-526-4256 to speak with a representative.  You will receive a Return Authorization Number for all merchandise to be returned (broken, defective, damaged, exchange, over shipment, repair, error in ordering system, etc.) DO NOT RETURN ANY MERCHANDISE TO Nick-O Sewing Machine, LLC C.O.D. as such shipments will be REFUSED.  This policy is subject to change.

 

 

RETURN POLICY

 

1. Nick-O Sewing Machine, LLC Error -- Full credit will be issued, including transportation charges, provided goods are returned within forty-five (45) days of invoice date (See "Instructions" above).
2. Customer Error -- Credit will be issued, less transportation and appropriate restocking charges as listed below with a minimum of fifteen percent (15%) charged.
3. Unauthorized returns will be refused.
4. Orders for non-stock or drop-ship items are non-cancelable and nonrefundable unless Nick-O Sewing’s vendor ships the wrong items or ships items that are defective.
5.
Nick-O Sewing Machine, LLC cannot accept for credit items which are not re-saleable. This includes items which are worn, have been abused, misused, improperly installed or maintained, stored, handled or used in a manner that exceeds its reasonable or prescribed limitations.
6. Restocking Charges for Stock Items:
40 days from invoice......................................20%
75 days from invoice......................................30%
120 days from invoice....................................40%
200 days from invoice....................................50%
250 days from invoice.............No Return Possible

 

RETURN PROCEDURE

 

1. If the return is approved by Nick-O Sewing Machine, LLC, Nick-O Sewing Machine, LLC will issue a Return Authorization Number and send you a Return Authorization Form and shipping label.

2.  Place the Return Authorization Label on the outside of the package.  Place a copy of the

Nick-O Sewing Machine, LLC invoice or packing slip and the Return Authorization Form inside the package.  All items submitted for return must be returned with the original packaging.  In the event the required label and Nick-O Sewing Machine, LLC Return Authorization Form, invoice, or packing slip are not included in the return shipment, the shipment may be refused and returned freight collect to you.